There has been a recent spike in fraud for those who received relief through the Excluded Workers Fund.
If you believe you've been a victim of unauthorized transactions, follow these steps to report any fraud on your EWF benefits to Blackhawk and the NY Department of Labor.
- Submit the Excluded Worker Complaint Form.
- Find the NYS Department of Labor form by visiting apps.labor.ny.gov/ExcludedWorkerComplaintForm
- Call Blackhawk or Download Dispute Form
- Dispute transactions by calling Blackhawk. Lines are open 24/7.
- (833) 458-4262 or (888) 244-5705
- Or download the dispute form by logging into your account at: nysewf.myprepaidcenter.com
- On the line with the agent, request a new card and a case number. You also need to download a list of your unauthorized transaction from your account.
- Dispute transactions by calling Blackhawk. Lines are open 24/7.
- Notarize your dispute form.
- Collect your notarized dispute form and list of transactions.
- Collect a police report.
- Bring your notarized dispute form and list of transactions to your local precinct and ask for a police report.
- Email and submit your documents
- Send to Blackhawk your Notarized dispute form, list of transactions, and completed police report within 10 days of opening your claim by:
- emailing dispute.support@bhnetwork.com
- or send via fax: (623) 399-1301
- Or mail to: Cardholder Dispute Services, 10615 Professional Circle Ste. 102, Reno, NV 89521
- Send to Blackhawk your Notarized dispute form, list of transactions, and completed police report within 10 days of opening your claim by:
Contact CCSM if you need support for any of these steps.